1) Booking Your Date with Caribbean Queen Caterer
a) All event bookings must be confirmed in writing by the Client. A non-refundable deposit is required to secure Caribbean Queen for the date of your event.
b) All bookings are subject to minimum guest numbers; these will be confirmed in writing by Caribbean Queen to the Client.
2) Deposit
a) A deposit figure will be provided to the Client in writing by Caribbean Queen once your booking confirmation is received.
b) This deposit will be deducted from the total event costs which will be issued to the Client once your booking confirmation is received and must be paid ASAP to secure your booing. (Please see our
Payment terms below).
c) Payment methods available include bank transfer only.
3) Booking Confirmation
a) Once the Clients deposit has been received a receipt will be issued by Caribbean Queen together with a formal confirmation letter which will include your draft menu, event summary and estimated
costs based on the number of guests and selections made by the Client at this time.
4) Variations to the Price
a) All bookings are subject to minimum guest numbers which will be confirmed by Caribbean Queen at the time of booking.
b) Where children are attending – if over 7 years of age they are payable at the same rate as adults, if under 7 years of ages they are chargeable at half the adult price (subject to minimum numbers
mentioned above). Children under 3 years will be free of charge. Any variation to menu selections for children must be discussed with Caribbean Queen as soon as possible for your menu (s) to be
revised accordingly.
5) Payment of Total Event Costs Prior to Event
a) Payment in full is required for all catering services to be provided by Caribbean Queen prior to the event. Final guest numbers must be confirmed to Caribbean Queen no later than 30 working days
prior to the event.
b) The information provided at this point will be used to produce your total event cost invoice, arrange staff and co-ordinate with your venue. Once our invoice is received by the Client payment must
be received no later than 15 working days before the event.
c) Should Caribbean Queen be advised of any changes to event requirements (including the reduction of guest numbers) at a date less than 15 working days prior to the event, Caribbean Queen reserve
the right to accept these changes and reduce our invoice value, however should increases occur due to additions once full payment have been received Caribbean Queen will raise an additional invoice
following the event for these guests or extra food needed, payment will then be due for immediate settlement by the Client.
d) In cases where the venue requires a security deposit for the use of kitchen facilities or equipment’s, the client is responsible for all charges.
6) Cancellation Charges
a) In the unfortunate event of a booking having to be cancelled, confirmation in writing will be needed from the Client. Your deposit will be retained and the following charges will be incurred
I) Cancellation received within 30 working days of event – 50% of total event cost
ii) Cancellation received within 15 working days of event – 100% of the total event cost
b) The total event cost will be based on the numbers of guests scheduled, at the agreed price per head.
c) Any additional costs incurred by Caribbean Queen in preparation of the event up until the time of cancellation will be charged to the Client. This is to cover any losses caused to Caribbean Queen for
administration costs, travel, supplies etc. and will be discussed fully in event of cancellation.
7) Dietary Requirements and Allergies
a) Caribbean Queen will endeavour to provide suitable adaption’s to the Clients menu for any guests with special dietary requirements or allergies. We cannot however take responsibility for any guests
unless advised in advance (no less than 10 working days prior to the event).
8) Clients Food and Drinks
a) We accept no liability for any food supplied to the Client by another caterer (or food products supplied by the Client themselves) in additional to those arranged by Caribbean Queen.
b) Caribbean Queen will happily serve a Clients arrival drinks, table wines etc. during their event subject to waitress fees or corkage, please ask for further details.
9) Client’s use of Caribbean Queen’s Property and Clients Personal Property or Gifts
a) The Client agrees to pay for any loss or damage to any equipment, crockery, cutlery or glassware supplied by Caribbean Queen for the event, including any issues caused by the Client guests. All
equipment must be returned at an agreed time by the client.
b) If Caribbean Queen are required to collect the equipment’s from the venue after the event or the next day this will incur an additional charge.
c) The use of candles by the Client for centre pieces or decoration where Caribbean Queen have supplied table linen is strictly prohibited.
d) Any damaged linen as a result of the use of felt tip pens, wine spillages will result in an additional charge payable by the Client after the event.
e) Caribbean Queen Caterers will not be held responsible for the theft, lost or damage to any personal effects of the Client or gifts brought onto premises by the Client guests.
10) Loading and Off Loading
a) It is the client’s responsibility to ensure that there is adequate parking for the purposes of loading and off loading at the venue.
b) Any parking penalties incurred whist adequate parking is not provided will be the responsibility of the client. Please note that some parking tickets can take more than 28days to arrive as it goes to the
van hire company first, who forwards it on with an admin charge of £60 this will also be charged to the client.
11) Liability of Caribbean Queen Caterers
a) Caribbean Queen accept no liability under any claim whatsoever arising (be it by negligence or otherwise) for any loss over the figure of the existing Caribbean Queen Caterers Public Liability Limit
of Indemnity. Note that this figure which may change from time to time is available upon request together with a copy of our Certificate.
12) Force of Nature
a) Caribbean Queen shall incur no liability to the Client if performance of the contract is prevented or hindered by any case whatsoever beyond Caribbean Queen’s control and in particular but without
prejudice to the generality of the foregoing, by act of fire, flood, subsidence, sabotage, accident, strike, or lock out and shall not be liable for any loss or damage resulting there from suffered by the
Client.
Caribbean Queen Caterers reserve the right to change our Terms and Conditions when necessary due to the continual evolving nature of our business. It is your responsibility to ensure that you are up to date with our Terms and Conditions which are available on request.